Jenna Reinemann
Experience
The Walt Disney Company
2021-Present
Manager, Content Design​​
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First hire and leader standing up the Content Design team within Disney Entertainment & ESPN.
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Partner with product, engineering, product design, experience design, UX research, graphic design, and motion design leaders to incorporate content design into the E2E design process (discover, define, design, deliver).​
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Craft cohesive narratives across brands, platforms, products, and experiences throughout Disney.com, ESPN, ESPN Fantasy, ABC, National Geographic, and Marvel Unlimited.​
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Craft brand voice and tone guidelines for ESPN, ESPN Fantasy, Marvel Unlimited, and National Geographic digital experiences.
Best Buy
2011-2021
Service Design Leader​
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Create service design blueprints to showcase E2E customer & employee journey maps that capture fracture points within each touchpoint, bring the customer voice to life, illustrate dependencies between cross-functional teams/departments, and identify areas of opportunity.
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Partner with CX & EX strategists, researchers, designers and engagement leads to help drive business objectives through discovery, envisioning, and defining in E2E, multichannel experiences.
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Partner with Business and Digital & Technology Executives in outcome based planning sessions to create customer-obsessed OKR’s that ladder up to our enterprise business strategies.
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Partner with Digital & Technology as work progresses to delivery through multiple product and project work-streams, ensuring consistency and adherence to the overall vision and E2E customer experience.
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Roles with this company
Service Design Leader, 2019-2021
Lead Experience Designer, 2018-2019
Senior Experience Designer, 2017-2018
Experience Designer, 2012-2017
UX Consultant, 2011-2012
Perficient, Inc.
2011-2012
UX Consultant​​
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Perficient is a global digital consultancy transforming how the world’s biggest brands connect with customers and grow their business.
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Best Buy, United Health Care, Optum Bank, Thompson Reuters.
Blue Cross Blue Shield of MN
2010-2011
UX Employee Tools ​​
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Partnered with Product Managers & Admins to drive strategy and design of new applications and initiatives for internal communication & collaboration tools. Partnered with Enterprise Learning and Development to train employees on how to use new tools and systems.
Certifications
Human-Centered Service Design​​
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Service design is the craft of tying together human, digital, and physical interactions over time to create a truly differentiated experience for your customers.
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Certification ID: 9501-2373682
Skills & Expertise
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Experience Design/Strategy
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Brand Strategy
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Product Design
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Content Design
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Content Strategy
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Customer Research & Insights
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Voice & Tone Creation
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E2E Journey Mapping
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Service Design Blueprinting
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Product Strategy & Roadmapping
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Design Leadership
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Cross-channel, Cross-platform Design